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File sharing & Collaboration FAQ's

File Sharing & Collaboration Frequently asked Questions

What happens if I reach my storage limit?

If you or one of your users is approaching their storage limit, you'll automatically receive notification from Cloudserve. This way, the user can either delete unnecessary emails to reduce their storage, or they/their administrator can instantly assign extra storage resources using their control panel.

Can I use any of these methods to share files?

Yes, all are accessible from anywhere, with the ability (through security options) to limit who and where from. Each metod has it advantages and disadvantages and one of our team would be happy to go through these with you to identify the right solution. You can connect via Windows, Linux and Mac based operating systems, and of course via hosted virtual desktops.

How do I control access to the files?

With SharePoint, you have a user and security menu to restrict users and set permissions for directories and files. For hosted file servers, you can manage and create users in exactly the same way as you do now, i.e. by clicking on folders and setting sharing permissions. Cloud storage also allow you to define access rights by user.

 

If I have a hosted file serve do I need a hosted desktop?

No, this is not a requirement. You can connect from any device, whether in your office, hosted or abroad!

How often is my data backed up?

Your data is backed up continously with snap shots, which are also replicated in an alternate region data centre using SAN replication technology.

What if I deleted a file and need it back?

With all solutions you have a recovery feature, which will allow you to restore any files or data you remove accidently.

Where is my data stored?

With cloud computing, some providers cannot tell you in which country your data is located, which means such things as credit card or personal information cannot be stored. Cloudserve can allocate a country border to your data, ensuring that you know where it is located.

What types of document does SharePoint allow collaboration on?

SharePoint lets you collaborate with all the common document formats in the Microsoft Office suite, including Word, Excel and PowerPoint. SharePoint also supports collaboration through wikis, blogs, shared calendars, and tasks.

Can I map my drive to a hosted file server?

Yes, this is possible via a Windows or Hosted Desktop-based operating system

Can I use a VPN with a file server?

Yes, we can support VPN terminations to a hosted file server for additional security.

Can you use Web DAV to connect?

To hosted file servers and SharePoint you can utilise Web DAV for Windows XP and Vista-based devices.