Cloudserve Support
First Time Fix - Helping our customers to resolve any
issues quickly and simply is one of our key goals.
Existing customers who need support please click here
Our exclusively UK-based support
teams are available from 09:00 to 18:00 Mon to Fri as standard to
answer your questions and solve your problems.
Cloudserve can provide up to 24x7 Support as
required.
We aim to solve 95% of customer issues with our first
response.
Online resources are available 24x7
to help you get the most from our services. We are always adding
new material to our library of tutorials and articles. As
a Cloudserve customer, you have full access to the
following resources at:
The personal touch
As a Cloudserve
customer, you will be assigned one of our support teams and
all your contact with us will be handled by the same small group of
skilled engineers. This means that we can build a better
understanding of your business requirements, effectively becoming
part of your team.
Our support team
We recognise the importance of good
customer support. Whilst our support teams are only available for
direct telephone contact between 09:00 and 18:00 as standard you
can log a trouble ticket at any time 24x7. Cloudserve can provide
24x7 telephone based support for thoses customers that require it.
We are monitoring your systems around the clock, and your
questions and problems will always be dealt with by the same team -
encouraging continuity of support and a greater understanding of
your business and its needs. Our support 'pods' replace the
standard 1st, 2nd and 3rd line support model with small, highly
skilled operational teams. This encourages knowledge share,
transfer of skills and the ultra-fast resolution of issues. Each
team has a fixed number of customers to look after and is rewarded
for keeping them happy!